Refund and Cancellation Policy

1. Introduction

This policy establishes the conditions and procedures for ticket refunds and event cancellations for tickets purchased through utopia.md. By purchasing tickets, the User accepts the terms and conditions outlined in this policy.

2. Ticket Refund Policy

2.1. Tickets purchased through utopia.md are non-refundable, except in cases where the event is canceled or rescheduled by the organizer.

2.2. In the event of cancellation, the full amount paid for the ticket will be refunded to the bank account used for the purchase within 14 business days from the date of cancellation.

2.3. In the event of rescheduling, the ticket will remain valid for the new date. If the User is unable to attend on the new date, they have the right to request a refund within 10 business days from the announcement of the rescheduling.

3. Special Conditions for Ticket Refunds

3.1. Ticket refunds are not possible if the event is modified in a minor way (e.g., time or location changes within the same city).

3.2. Processing fees and other applicable charges are non-refundable unless they were unjustly charged or the event was canceled.

4. Event Cancellation Policy

4.1. UTOPIA EVENTS SRL reserves the right to cancel or reschedule events in cases of force majeure, such as natural disasters, pandemics, government restrictions, or other circumstances that make the event impossible to hold.

4.2. If the event is canceled for reasons attributable to the organizer, the full amount paid for tickets will be refunded.

5. Refund Procedure

5.1. To request a refund for a ticket in the event of cancellation or rescheduling, the User must submit a written request to [email protected], providing the purchase details and the reason for the refund request.

5.2. The refund will be processed within 14 business days from the receipt of the refund request, to the bank account used for the purchase.

6. Exceptions and Limitations

6.1. Tickets purchased through special programs or promotional prices may be subject to special refund conditions, which will be specified at the time of purchase.

6.2. UTOPIA EVENTS SRL is not responsible for tickets purchased through third parties and will not process refunds for such tickets.

7. Policy Changes

UTOPIA EVENTS SRL reserves the right to modify this policy at any time. Changes will be posted on utopia.md and will take effect immediately.

8. Contact

For any questions or further clarification regarding the Refund and Cancellation Policy, please contact us at [email protected].